A Slovenian medical clinic group with 4 locations was processing patient intake forms, referral letters, and insurance pre-authorizations manually. Volume: 200 documents per day across all locations. Two full-time staff handled intake data entry. A third reviewed their work for compliance with health insurance coding requirements.
We built a document ingestion pipeline that classifies incoming documents, extracts patient identifiers, diagnosis codes, treatment codes, and insurance data. The system routes all low-confidence extractions and any document type it has not seen before to a human reviewer. The full audit trail exports to their existing practice management system.
Result: the same 200 documents per day now process in 25 minutes. The two data entry staff were reassigned to patient coordination. The compliance reviewer now handles 8-12 exceptions per day instead of 200 documents. Accuracy on confirmed fields: 97.3%. The system has been running for 7 months without a compliance incident.