Hospitality

Vital Resort: guest e-mails turned into bookings

Many guests of Vital Resort, an aparthotel in Moravske Toplice, ask for a stay by e-mail. We built an AI system that reads each enquiry and prepares the booking, so reception only checks it and confirms.

Client
Vital Resort
Sector
Hospitality
Year
2024
Vital Resort logo
  1. What we did

    We built an AI system that reads a guest's e-mail enquiry and prepares the booking from it. Reception checks the prepared booking and confirms it. Nothing is booked without a person approving it.

  2. What it is not

    The resort's public website and its online booking form are not our work. Our system handles the enquiries that arrive by e-mail.

“Gostje so nam pisali, nekdo pa je moral vsako povpraševanje prepisati v rezervacijski sistem. Zdaj e-pošta prispe kot pripravljena rezervacija, recepcija jo samo potrdi. Ekipa ima spet čas za goste, ki stojijo pred njo.”
Dejan Ferlin Vital Resort

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