Industrial service
A concept we designed for Servikom, a compressor sales and service company. A technician on site photographs the compressor and enters its running hours; the assistant says what service is due, how to do it, and which parts are needed and in stock. It is a concept, not a system in daily use.
A compressor technician on site needs three answers quickly: what service is due, how exactly to do it on this model, and whether the right parts are in stock. Today that means paper manuals, phone calls to the office and experience.
The technician photographs the compressor's type plate and enters the running hours. The assistant recognises the model, looks up its service schedule and tells the technician what is due and how to do it, step by step, from the manufacturer's documentation. It lists the parts needed and checks whether they are in stock. The office sees what was done on which machine.
The assistant suggests; the technician decides. Every answer shows the manual page it comes from, so the technician can check it.